Customer Success & Service
Insights for customer success and service teams using HubSpot. Covers ticketing, knowledge bases, feedback and NPS, SLAs, and playbooks so you can scale support and improve retention with Service Hub.
HubSpot Knowledge Bases: Can You Have Gated & Ungated Content for Partners & Customers?
Struggling with HubSpot's knowledge base for partners and customers? We dive into the community discussion on gated vs. ungated content and explore solutions for Service Hub Pro users.
HubSpot Certificate Name Wrong? A Quick Fix Guide for Your Professional Credibility
Got 'n/a' or a wrong name on your HubSpot Academy certificate? Learn how to quickly correct it and why profile accuracy matters for your professional brand and online store builder operations.
Mastering Rotating Schedules: Expert Tips for HubSpot Meeting Links
Struggling with rotating meeting availability in HubSpot? Discover practical workarounds and expert insights from the HubSpot Community for e-commerce, sales, and RevOps teams.
HubSpot Segment Frustration: Can You Really Reorder Filter Groups?
Struggling to reorder filter groups in your HubSpot segments? We dive into a HubSpot Community discussion, explore current workarounds, and offer expert advice for marketers and RevOps teams using HubSpot for e-commerce.
HubSpot Email Audits: Mastering Your Seed List Strategy for Flawless E-commerce Campaigns
Learn how to effectively use seed lists in HubSpot to audit your marketing emails, ensuring perfection before they reach your e-commerce customers. Expert tips from ESHOPMAN.
HubSpot Ticket Collaboration: The Auto-CC Conundrum & How to Keep Your Team in the Loop
Struggling to automatically CC colleagues on HubSpot ticket emails? Dive into the community discussion, discover current limitations, and learn how to boost team visibility for better customer service. Essential for HubSpot users and e-commerce RevOps.
Streamlining File Attachments in HubSpot Tickets: Why Drag & Drop Matters for Your E-commerce Store
Frustrated with HubSpot's file attachment process for customer replies? We dive into a community discussion on drag-and-drop functionality and offer practical workarounds for your e-commerce operations.
HubSpot Chatflows: Smart Follow-Ups After 'Book A Meeting' (Without the Headache)
Learn how to build advanced HubSpot chatflows and workflows to send different messages based on whether a meeting was booked. Expert tips for RevOps and marketers.
Locked Out of HubSpot? How to Regain Access & Prevent Future Headaches
Stuck outside your HubSpot portal? Learn how to disassociate your email, regain access, and prevent future lockouts with expert tips from the ESHOPMAN team.
HubSpot's Knowledge Base Agent Beta: What We Know (and How to Stay Updated)
Get the latest insights on HubSpot's Knowledge Base Agent beta, a tool designed to automate KB article creation from tickets. Learn what we know about its release and how it impacts e-commerce customer service and RevOps.
HubSpot Contact Limits Got You Confused? Uncover Hidden Contacts and Reclaim Your CRM
Struggling with HubSpot's contact limits even with zero visible contacts? Learn why HubSpot counts hidden and deleted contacts, and how to clear your recycle bin to manage your CRM effectively for your online store.
HubSpot Mobile App Login Stuck? A Quick Fix from the Community
Stuck logging into your HubSpot mobile app? Learn how a simple reinstall can fix unresponsive verification fields and keep your e-commerce operations running smoothly on the go. Insights from the HubSpot Community.