Customer Success & Service
Insights for customer success and service teams using HubSpot. Covers ticketing, knowledge bases, feedback and NPS, SLAs, and playbooks so you can scale support and improve retention with Service Hub.
Unlocking In-App NPS Surveys: A HubSpot API Approach for Mobile Feedback
Discover how to implement native in-app NPS surveys for your iOS app using HubSpot's API, inspired by a HubSpot Community discussion. ESHOPMAN explores custom solutions for seamless mobile feedback.
HubSpot Help Desk Secrets: How to Create Internal Tickets Without Notifying Customers
Learn how to create internal help desk tickets in HubSpot for training, auditing, and backend processes without ever notifying your customers. A must-read for RevOps and e-commerce managers.
Don't Lose Your HubSpot Certs! How to Transfer Credentials After a Job Change
Lost access to your old employer's email? Learn how to transfer your HubSpot certifications to your new account, inspired by a real community discussion. Essential for RevOps & marketers.
HubSpot Certificate Woes: What to Do When Your Download Gets Stuck (and Why It Might Not Be a Glitch)
Trouble downloading your HubSpot Academy certificate? Dive into a real community discussion to uncover troubleshooting steps and the unexpected reason why some certifications disappear.
Stuck in HubSpot Academy? Troubleshooting Course Progress & Quiz Errors for E-commerce Success
Facing issues with HubSpot Academy course progress or quizzes? Learn expert troubleshooting tips from a real community discussion to get back on track and master your ecommerce storefront application.
Mastering HubSpot Ticket Automation: How to Send Automated Service Emails
Learn how to set up automated email responses for HubSpot tickets using workflows, ensuring timely communication for your service team and internal users. ESHOPMAN's expert guide.
Streamlining Your HubSpot Service Hub: Tackling Duplicate Tickets Head-On
Learn how to manage and prevent duplicate tickets in HubSpot Service Hub. Discover manual merging techniques and third-party automation tools to streamline your e-commerce customer service and RevOps.
HubSpot for Field Service: Mastering Parts Delivery with Custom Objects
Struggling with parts delivery for field service in HubSpot? Discover how Custom Objects provide the flexibility you need for tracking, approvals, and fulfillment. Learn from a HubSpot Community discussion.
Navigating HubSpot Customer Service Certifications for E-commerce & RevOps Success
Confused about HubSpot customer service certifications? Discover the right path for your e-commerce store and RevOps team, inspired by a real HubSpot Community discussion.
Solving HubSpot's Email Logging Mystery: Ensuring Every Customer Conversation Counts
Struggling with HubSpot not logging emails to contact records? Dive into expert solutions from the HubSpot Community for both inbound and outbound conversation tracking, vital for any business, including those leveraging HubSpot ecommerce with a free tier.
HubSpot Login Verification Emails Bounced? A Community Deep Dive & Solutions
Experiencing bounced login verification emails in HubSpot? We break down a common community issue, explain why it happens, and provide actionable troubleshooting steps for HubSpot users and RevOps.
Taming the Chaos: How to Master HubSpot Ticket Timeline Filtering for Merged Conversations
Are merged HubSpot tickets cluttering your support timeline? Learn how to use HubSpot's powerful activity filters to quickly find emails, calls, and notes.