Customer Success & Service
Insights for customer success and service teams using HubSpot. Covers ticketing, knowledge bases, feedback and NPS, SLAs, and playbooks so you can scale support and improve retention with Service Hub.
Tackling the Frustrating HubSpot Spell Check Glitch: Insights from the Community
Experiencing browser spell check issues in HubSpot? Dive into a real community discussion to understand common causes and troubleshooting steps for this frustrating glitch.
HubSpot Email Image Woes: Cracking the Code on Exported HTML Issues
Troubleshooting images that break when exporting HubSpot email HTML to other platforms. Learn expert debugging tips from the HubSpot Community.
Decoding AI Search for Your HubSpot Knowledge Base: Insights from the Community
Explore the possibilities and limitations of AI-powered search for your HubSpot Knowledge Base. Get expert insights from a recent HubSpot Community discussion on native solutions vs. custom builds for better customer support.
HubSpot Form File Uploads: Why Your Tickets Aren't Catching Attachments (and How to Fix It)
Struggling with file uploads on HubSpot forms not attaching to tickets? Learn the critical difference between contact and ticket properties to streamline your customer service and RevOps.
Lost in the Digital Weeds? How to Uncover Subdomain Owners in HubSpot (and Beyond)
Struggling to identify internal subdomain owners in HubSpot? Learn the expert steps to track down who's responsible for your digital assets, inspired by a real HubSpot Community discussion.
Bridging the CC Gap: Why HubSpot's Customer Portal Needs Smarter Ticket Collaboration
Explore a critical HubSpot Community discussion on the Customer Portal's CC feature gap. Learn why improved ticket collaboration is vital for e-commerce and RevOps, and how to advocate for product enhancements.
HubSpot Help Desk Board Views: Customization Limits & What It Means for Your Service Team
Dive into a recent HubSpot Community discussion on Help Desk board view card customization limitations, especially for custom properties like Due Date. Learn what's missing and how it impacts service teams and your ability to sell on HubSpot effectively.
Streamlining Your HubSpot Access: One Account, One Email for E-commerce Success
Discover how to simplify your HubSpot user access by consolidating multiple email logins into one, ensuring clean data and efficient operations for your e-commerce business. Learn best practices for user management.
Beyond the Hype: Real-World AI in HubSpot Support for E-commerce
Explore how HubSpot's AI capabilities—from sentiment analysis to ticket automation—perform in practice for e-commerce customer support, comparing it to other platforms.
HubSpot Contract Renewal Shocks: Navigating Unused Seats & Billing Disputes
Unexpected HubSpot auto-renewals for unused seats can hit hard. Learn from a real community discussion how to proactively manage your HubSpot contracts, prevent billing issues, and what to do if you face a dispute.
Locked Out? How to Reset HubSpot 2FA After Losing Google Authenticator
Lost your Google Authenticator for HubSpot? Learn how to reset your 2FA, troubleshoot common errors, and secure your account with expert tips from the ESHOPMAN team.
HubSpot Internal Email Notifications: Taming the Duplicate Subject Line Headache
Frustrated by duplicate subject lines in HubSpot internal email notifications? Discover why this happens, the community's take, and how to push for a fix with ESHOPMAN.