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HubSpot Forms Not Loading? Troubleshooting Browser Blocking Issues

HubSpot Forms Not Loading? Troubleshooting Browser Blocking Issues

Ever had that sinking feeling when a crucial HubSpot form refuses to load on your website? It's a common headache, especially with increasingly strict browser privacy settings. One HubSpot Community member recently faced this exact issue, reporting that their forms were failing to load in Microsoft Edge due to tracking prevention blocking the HubSpot forms script.

Understanding the Problem: Strict Mode and Blocked Scripts

The core issue lies in how modern browsers like Edge handle third-party scripts. They're getting more aggressive in blocking anything they deem as 'tracking,' which can unfortunately include essential HubSpot form scripts. The original poster pinpointed the blocked script as being served from js-eu1.hsforms.net. While hosting the script locally seemed to work initially, it raises concerns about missing out on HubSpot's security and performance updates.

Potential Solutions and Workarounds

Several suggestions were offered in the community thread, ranging from simple checks to more complex workarounds. Let's break them down:

  • Review HubSpot's Documentation: A community member shared a link to HubSpot's troubleshooting guide for externally embedded forms. This is always a good first step to rule out common configuration issues.
  • Custom HTML Forms with API Submission: One respondent suggested creating custom HTML forms and using the HubSpot Forms API to submit data. This bypasses the need for the HubSpot-hosted script altogether. You can find the relevant documentation here: Legacy Forms API.
  • Self-Hosting the Script (with caution): While HubSpot officially advises against self-hosting the form embed code, it was discussed as a potential temporary fix. The risk is that you'll miss out on HubSpot's updates for security, anti-spam, and performance. If you choose this route, be prepared to manually update the script regularly. However, as the original poster discovered, self-hosting the script might lead to submission errors.
  • Alternative Browsers: While not a viable long-term solution, suggesting users switch browsers can be a temporary fix. However, as the original poster pointed out, this isn't acceptable for enterprise SaaS companies with a significant Edge user base.

The API Submission Approach: A Closer Look

The idea of using the Forms API is particularly interesting. Here's how you might implement it:

  1. Create your HTML form: Design your form with the necessary input fields.
  2. Get your Form ID: Find the Form ID of your HubSpot form.
  3. Use the Forms API: Use JavaScript to send the form data to the HubSpot Forms API endpoint. Here’s a basic example:
fetch('https://api.hubapi.com/submissions/v3/integration/submit/:portalId/:formId', {
 method: 'POST',
 headers: {
 'Content-Type': 'application/json'
 },
 body: JSON.stringify(formData)
})
.then(resp> response.json())
.then(data => {
 console.log('Success:', data);
})
.catch((error) => {
 console.error('Error:', error);
});

Remember to replace :portalId and :formId with your actual Portal ID and Form ID. Also, adjust the formData object to match your form fields.

ESHOPMAN Team Comment

This HubSpot Community thread highlights a frustrating reality: browser updates can unexpectedly break integrations. While HubSpot's official stance against self-hosting is understandable, the lack of a clear solution for blocked scripts is concerning. We at ESHOPMAN believe HubSpot should prioritize providing more flexible options for form embedding, such as allowing users to serve scripts from their own domains. For e-commerce businesses using HubSpot CRM, ensuring form accessibility is critical for lead generation and a smooth customer experience.

Wrapping Up

Dealing with browser compatibility issues is an ongoing challenge. While there's no perfect solution in this case, exploring the API submission method or carefully considering the self-hosting option (with constant monitoring) might offer temporary relief. Keep an eye on the HubSpot Community for updates and potential solutions from HubSpot themselves. Also, make sure you are always running the latest version of HubSpot and your browser.

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