HubSpot Tasks Tab Update: Why It's Hurting E-commerce Workflows

Hey ESHOPMAN community! You know how HubSpot keeps evolving, bringing us new features and updates that often make our lives easier? Well, sometimes, an update can feel like it throws a wrench into a perfectly oiled machine. Recently, a discussion in the HubSpot Community caught our eye, and it’s hitting a nerve for many of you who rely on HubSpot for your daily operations, especially those managing an online sales website or robust RevOps.

The topic? A significant change to how tasks are sorted in the HubSpot Tasks tab following the new universal timeline update. And let me tell you, the community sentiment is pretty unified: it’s causing some serious headaches.

The New Task Sorting: What Changed and Why It's a Problem

The original poster in the community discussion highlighted a change that HubSpot Support confirmed as “working as designed.” Previously, your Tasks tab would show you what you needed to act on first – overdue items, then tasks with the nearest due dates. It was intuitive, efficient, and helped you stay on top of your priorities.

Now, with the universal timeline update, the sorting has flipped:

Tasks are grouped by month (e.g., April 2026, May 2026).
Within each month, tasks are ordered furthest-out first.

Think about that for a second. If you have a task due tomorrow and another due in six months, the six-month task might appear first within its monthly group. This is a massive shift, and as the original poster pointed out, it makes task management significantly harder:

Urgent tasks are no longer immediately visible.
Users have to scroll and scan through long lists to find what truly needs their attention.
The previous “Upcoming” view, which prioritized urgency, is gone.

One community member perfectly summed it up, stating, “I totally agreed that this doesn't make any sense. Why have you changed something that was working fine, HubSpot? It's much more confusing for users to see their tasks out of due date order, things will get missed and that's a business and customer service risk.” For those of us using HubSpot to streamline our e-commerce operations, whether you’re just starting to create an online sales website or scaling an existing one, efficient task management is absolutely non-negotiable. Missing a follow-up or a critical order fulfillment task because it's buried in a list is simply not an option.

Several other respondents echoed this frustration, calling the new setup “a step back,” “very confusing,” and even “a nightmare.” The general consensus is clear: users want to see the most urgent tasks first and uppermost.

The Current Workaround (and Why It's Not Ideal)

HubSpot Support did offer a workaround: navigate to the Activities tab and then filter by Tasks. This method does indeed show tasks in the expected order – overdue and nearest due date first. So, technically, you can still get the view you need.

However, as the original poster noted, it’s “not as intuitive or efficient for day-to-day use compared to the Tasks tab.” It’s an extra click, an extra step, and for teams managing hundreds of tasks across sales, marketing, and service, those extra seconds add up, hindering overall productivity.

What the Community Wants: Suggested Improvements

The community discussion wasn't just about complaining; it also offered constructive suggestions for improvement, which we wholeheartedly support:

Reintroduce sorting by nearest due date within the Tasks tab as the default or an option.
Allow users to customise sort order based on criteria like due date, priority, or creation date.
Clarify or redefine what “closest to needing action” means, as the current label feels misleading given the new sorting logic.

Your Voice Matters: How to Push for Change

A Senior Community Moderator joined the discussion, thanking the original poster for raising such a valuable point. Their advice is crucial for anyone feeling this pain: post this directly in the HubSpot Ideas Forum. This forum is specifically designed to present user needs to the Product team. Once an idea is there, others can expand on it and officially upvote it, giving it the visibility it needs to be reconsidered.

So, if this change is disrupting your team’s workflow, don’t just grumble about it! Head over to the Ideas Forum, search for this topic, and add your upvote and comments. The more voices, the better chance we have of getting HubSpot to review and potentially revert or improve this functionality.

ESHOPMAN Team Comment

From our perspective at ESHOPMAN, this change to the HubSpot Tasks tab is a clear step backward for efficiency, especially for fast-paced e-commerce and RevOps teams. Hiding urgent tasks behind a counter-intuitive sorting mechanism forces users to spend valuable time sifting through lists, directly impacting response times and potentially customer satisfaction. HubSpot should prioritize user-centric design that empowers quick action, and at a minimum, offer customizable sorting options to meet diverse workflow needs.

Managing an effective sales pipeline, servicing customers, and keeping your e-commerce operations running smoothly all depend on being able to quickly identify and act on priority tasks. Let’s work together as a community to ensure our essential tools support, rather than hinder, our productivity. Keep an eye on the Ideas Forum, and let’s make sure our collective voice is heard!