HubSpot Forms Frustration? How to Ditch the Country Code Dropdown (Workarounds Included)

The Case of the Disappearing Country Code Toggle: A HubSpot Form Saga

HubSpot's form builder is a powerful tool for capturing leads and gathering valuable information. But sometimes, even the most seasoned HubSpot users run into unexpected hiccups. Recently, a user named CLiechty encountered a frustrating issue: the inability to remove the country code dropdown from a phone number field in the new HubSpot form builder.

CLiechty's situation is relatable. Their target audience is exclusively based in the United States, making the country code selection redundant and visually cluttering the form. The toggle to disable the dropdown, a standard feature in the legacy form builder, was mysteriously absent. This led CLiechty to the HubSpot Community, seeking a solution to this perplexing problem.

At ESHOPMAN, we understand the importance of streamlined forms for a seamless user experience. As a built-in storefront and e-commerce solution for HubSpot, we're always looking for ways to optimize the customer journey. So, let's delve into the solutions offered in the HubSpot Community and explore how you can tackle this issue head-on.

The Regex Rescue: A Quick and Dirty Fix

Josh, a helpful member of the HubSpot Community, proposed a clever workaround using regular expressions (regex). Since the toggle was missing, Josh suggested converting the phone number field into a single-line text field and implementing regex validation to enforce a specific phone number format (e.g., (XXX) XXX-XXXX). Here's the regex Josh shared:

^\(\d{3}\) \d{3}-\d{4}$

How it works:

• ^: Matches the beginning of the string.
• \(: Matches an opening parenthesis (escaped with a backslash).
• \d{3}: Matches exactly three digits (the area code).
• \): Matches a closing parenthesis (escaped).
• \s: Matches a whitespace character.
• \d{3}: Matches exactly three digits (the prefix).
• -: Matches a hyphen.
• \d{4}: Matches exactly four digits (the line number).
• $: Matches the end of the string.

Pros:

• Provides a relatively quick solution.
• Enforces a specific phone number format.

Cons:

• Not a perfect long-term solution.
• Requires some familiarity with regex.
• May not be user-friendly for those unfamiliar with the required format.

Josh rightly acknowledged that this is more of a temporary fix until HubSpot addresses the underlying issue in the form builder. However, it's a valuable option if you need an immediate solution to clean up your forms.

Diving into Property Settings: An Unsuccessful Attempt

SteveHTM offered another suggestion: exploring the phone number property settings within HubSpot. The idea was that perhaps adjusting the formatting "rules" associated with the property could eliminate the country code dropdown on the form. Steve shared a screenshot of the property settings, highlighting the available formatting options.

Unfortunately, Josh had already tested this approach and confirmed that it didn't resolve the problem. Even after removing all phone number formatting from the property settings, the country code dropdown persisted in the new form builder. This highlights a potential disconnect between property settings and form builder behavior, indicating a bug or unintended functionality.

The Legacy Form Builder: A Blast from the Past

Ultimately, CLiechty found a solution that worked for them: reverting to the legacy form builder. While not ideal (as the legacy builder may eventually be deprecated), it allowed them to create a form without the unwanted country code dropdown. This underscores the importance of having options and the potential value of maintaining access to older versions of tools during transitions.

What Does This Mean for HubSpot Users?

This situation highlights a few key takeaways for HubSpot users, especially those leveraging HubSpot for e-commerce through platforms like ESHOPMAN:

• Stay informed about HubSpot updates: Keep an eye on HubSpot's release notes and community forums to be aware of potential bugs or changes in functionality.
• Explore workarounds: Don't be afraid to experiment with alternative solutions and leverage the power of the HubSpot Community.
• Provide feedback to HubSpot: Report bugs and suggest improvements to help HubSpot refine its products.
• Consider your options: Evaluate whether the new form builder is truly necessary for your needs, or if the legacy builder still meets your requirements.

Beyond Forms: Optimizing Your Entire HubSpot Ecosystem

While this article focused on a specific form builder issue, it's important to remember that HubSpot is a comprehensive platform with numerous interconnected features. For e-commerce businesses using ESHOPMAN, this means ensuring that your forms seamlessly integrate with your product catalog, customer data, and sales processes. Consider how form submissions trigger workflows, update contact properties, and ultimately contribute to a smoother customer journey. A well-optimized HubSpot ecosystem is crucial for maximizing your ROI and driving sustainable growth. If you are looking for the **best web builder for online store**, ensure it integrates well with your CRM.

The Future of HubSpot Forms

Hopefully, HubSpot will address the missing country code toggle in a future update. In the meantime, the workarounds discussed in this article can help you overcome this hurdle and create cleaner, more effective forms. Remember to stay engaged with the HubSpot Community, share your experiences, and contribute to the collective knowledge base. Together, we can navigate the ever-evolving landscape of HubSpot and unlock its full potential.

And if you're seeking an **X-Cart alternative** with seamless HubSpot integration, explore how ESHOPMAN can transform your online store.